Thank you for purchasing your new gates from Wooden Supplies.
Your stylish new Gates are manufactured from quality joinery grade, softwood or hardwood by our skilled craftsmen, in the heart of Northamptonshire.
Before exposing timber products to the elements you must ensure maintain a good level of treatment to prevent against wood rot and preserve a good cosmetic appearance.
All gates are supplied with a 2 year guarantee against any form of manufacturing defect or treatment failure.
This warranty is for the replacement of the original product purchased only and does not cover the costs of removal and reinstatement of the product or consequential costs or losses incurred due to the failure of the product. This warranty does not cover automation kits, locks, hinges, bearings, rollers and other additional parts subject to wear and tear.
If any problems occur during the lifetime of the warranty, we will replace the item FREE of charge, unless they are the result of unsuitable paint finish, poor fitting, inappropriate ironwork, no maintenance, acts of vandalism, accidental damage, operator misuse or unsuitable operating environments.
Manufacturing defect: Refers to joinery best practices not being followed, resulting in poor quality craftsmanship.
Treatment failure: Refers to the product being attacked by wood destroying fungi that feed on and degenerate the wood cell walls but it excludes patching and mould fungi associated with the natural weathering of wood which occurs over time.
No liability will be accepted as a result of normal wear and tear, extreme weather conditions, incorrect storage, incorrect handling, faulty installation, incorrect use or wilful damage.
We will accept minor alterations of adding hinges, locks, latches, bolts, automation kits and letterboxes to the product however all other alterations are excluded and any cuts made to the timber must be retreated with Ronseal End Grain Preserve or similar.
We would not recommend the use of fillers to make good. The re-application of paint or stain brushed well into the cracked areas will remove colour contrasts and provide additional protection to these areas. If for cosmetic reasons the use of filler is desired, then these should be of the highly flexible type which will accommodate subsequent movement of the products through seasonal changes.
Timber is a natural product and may be subject to the development of cracks and fissures, particularly in large section timbers exposed to the elements. As per the findings of TRADA (Timber Research and Development Association) fissures running parallel with the grain do not affect the strength and durability of the product and are not considered a defect. Please see our included sheet on Cracking & Splitting in timber.
Gates must have been fitted with reasonable tolerances to allow for seasonal movements- for this reason we would always recommend the use of adjustable hinges.
This warranty is not transferable to new owners and is subject to WS standard T&C’s of sale available upon request.
When making a claim, proof of purchase and date supplied must be provided.